E-Commerce Assistant

Providing an exceptional customer service and retail assistant within the online flatform (LAZADA, Shopee & Zilingo).

Duties And Responsibilities

• Manage Ecommerce Flat forms (LAZADA, Shopee & Zilingo)
• Lazada Sales Marketing (Enrollment of Products, Uploading,
• Ensuring Prices are competitive by checking with other competitors
• Responsible for Stock allocation , Monitoring stock levels,
• Sending Daily sales report
• Creating Month-end sales report
• Monitoring order fulfillment and collections
• Manage Claims (returns, claims by forwarder)
• Manage orders and delegate to warehouse for order fulfillment
• Ensuring payments of Lazada are received on time
• Sales reconciliation
• Responsible for reporting of discrepancy in Lazada finance team
• Answer customer inquiries Thru Lazada chat
• Promote Lazada account in lazada application FEED by posting and ...