Dynamics 365 Fo Consultant | Global Erp & Hybrid Work (Les)

Job Overview

We are looking for a motivated Technical Support Specialist (German speaking) for 40 hours/week at our Barcelona location. Start immediately or as soon as possible.

Responsibilities

• Diagnose and resolve corporate clients’ technical issues over phone, email, and online chat in areas of system configurations, product functionality, and bugs/enhancements.
• Create support tickets and process them to final resolution.
• Build personal customer relationships and focus on delivering an awesome customer experience.
• Monitor the incident notification system and inform the response team when incidents arise.
• Assess reported incidents and assign appropriate priority level to new tickets.
• Escalate issues and tickets for immediate action based on impact or SLA.
• Convey customer feedback to product development staff.
• Collaborate with other teams to provide comprehensive, high‑quality support. <...