Duty Support Officer (Fixed Term)

Job Description

We have an exciting opportunity to join the Hato Hone St John Integrated Operations Centre (IOC) as a full-time, fixed-term (6-month) Duty Support Officer, with the potential for the role to become permanent based on ongoing business needs.

The IOC ensures optimal outcomes for all callers and patients requesting advice or care from the ambulance service. This role supports performance monitoring and resource planning for optimal production hours of the Emergency Ambulance Service and Health Services.

You’ll leverage your expertise in high-quality analytics to uncover key trends and issues, using real-time data and advanced analysis to drive informed operational decision-making, including destination demand management.

• Operational logistics, problem solving and analytics
• Shifts covering 24/7

Key responsibilities include:

• Emergent roster planning - supporting the ...