Duty Manager

Job Description

• Act as the main point of contact in the hotel during your shift and be responsible for ensuring the hotel runs smoothly
• Deliver excellent guest service by coordinating the link between hotel and guests and hotel operations
• Analyse customer feedback and make recommendations to leadership to develop actions and working methods to enhance hotel services and offers
• Maintain the guest database by updating the Opera Cloud guest profile with all necessary information relevant to the guest’s stay, including VIP level updates in accordance with hotel link
• Ensure the safety and security of hotel guests and employees
• Maintain strict security procedures for credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
• Ensure Accor Hotel’s guest loyalty and recognition program is maintained and delivered to its highest standards
• Motivate and empower team me...