Duty Manager

Job Description

• Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly
• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
• Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
• Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
• Ensure the safety and security of Hotel Guests and employees at the Hotel
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
• Ensure Accor Hotel's guest loyalty and recognition program is maintained and delivered to its highest standards.
• Moti...