Duty Manager

This position is responsible for directing, monitoring, and supervising the day‑to‑day activities of all sections within the Front Office and other operational departments of the Hotel, including the business center. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

• Ensure the effective, efficient, and profitable operation of the hotel, maintaining high service standards in all areas.
• Supervise and oversee Front Office operations during assigned shifts, including reception, cashiering, telephone, reservations, and baggage services. Monitor staff conduct, grooming, and job performance to ensure service excellence and uphold the hotel’s corporate image.
• Provide prompt, courteous, and efficient guest service, including check‑ins and check‑outs. Handle guest complaints with tact, diplomacy, and professionalism.
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