Duty Manager

The Duty Manager is responsible for the smooth day‑to‑day operation of The Hope & Anchor. The role involves leading the team on shift, working full time, delivering excellent customer service, and ensuring high standards of service, cleanliness, and compliance across the business.

This is a hands‑on role suited to someone confident managing busy services and acting as the senior point of contact on duty.

Key Responsibilities: Operations & Service

• Take responsibility for the operation of The Hope & Anchor during allocated shifts
• Deliver consistently high standards of customer service
• Oversee food and drink service to ensure quality, speed, and consistency
• Handle customer feedback and complaints professionally and efficiently
• Open and close the premises in line with company procedures

Team Leadership

• Lead, motivate, and supervise team members on shift
• Allocate duties, m...