Duty Manager

Job
Brief:

Primarily
responsible to ensure that Front Office shifts are run efficiently,
providing outstanding guest service, assisting all Front Office
staff, and maintaining a calm, professional environment at all
times. Supervises and assigns duty roster for Guest Service Agent
and Bell Counter. Responsible for the VIP movement in the
Hotel.

Job
Responsibilities:

1. Oversee
   Front Office operations, ensuring efficiency, cleanliness,
   maintenance, and service quality standards are maintained at all
   times.
2. Lead, train, coach, and motivate the
   Front Office team to deliver exceptional guest
   service.
3. Conduct training and orientation
   programs for new team members.
4. Conduct daily
   shift briefings and communicate operational updates
   effectively.
5. Provide courteous and professional
   service to guests, responding promptly and tactfully to complai...