Duty Manager (OHS)

The Orchard Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position.

Reporting to the Front Office Manager, the incumbent will be responsible to:

• Greet and extend hospitality to all guests.
• Handle guest check-in and check-out at the reception.
• Ensure a smooth and efficient running of the Hotel’s operations.
• Supervise the activities and manpower deployment of the front office team on the assigned shift.
• Handle guest enquiries and feedback professionally, to maximize guests’ satisfaction.
• Ensure satisfaction of all guests by maintaining high standard of quality and quantity control for food and beverage.
• Manage and improve guest reviews score.