Vacancy Description
Job Description
- Oversee daily hotel operations and ensure seamless service delivery across all departments
- Supervise and coordinate front-of-house and back-of-house staff to maintain service standards and operational efficiency
- Address guest concerns and complaints promptly, ensuring resolution and guest satisfaction
- Monitor and maintain security protocols, guest safety, and property protection throughout the shift
- Conduct regular property inspections to ensure cleanliness, maintenance standards, and compliance with hotel policies
- Manage emergency situations and coordinate appropriate responses in accordance with hotel procedures
- Prepare and submit detailed shift reports documenting incidents, guest feedback, and operational issues
- Liaise between departments to ensure effective communication and collaborative problem-solving
- Support revenue management initiatives and assist with occupancy opti...
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