Vacancy Description
Wynn Al Marjan Island
Wynn Al Marjan Island is an upcoming luxury beachfront resort located less than 50 minutes from Dubai International Airport, set to open in 2027.
About the Position
Duty Manager – Enclave, part of the Enclave Operations team, responsible for delivering exceptional guest service and maintaining Forbes Five‑Star standards.
Responsibilities
- Oversee and support the Enclave front‑office team during assigned shifts.
- Ensure smooth check‑in/check‑out processes and provide personalized guest experiences.
- Handle guest concerns and service recovery with professionalism and discretion.
- Coordinate with housekeeping, concierge, butler services, and other departments to fulfill guest requests.
- Monitor guest feedback and assist in implementing service enhancements.
- Maintain accurate records of guest preferences, incidents, and service notes.
- Assist in training and mentoring E...
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