Duty Manager

A prestigious luxury boutique hotel in Durban is seeking an experienced and service-driven Duty Manager to oversee daily hotel operations and ensure guests receive an exceptional hospitality experience at every touchpoint.

This role is ideal for a hospitality professional who thrives in a fast-paced environment, enjoys leading teams, and has a passion for delivering world-class guest service. As the operational leader on shift, you will play a critical role in maintaining service excellence, supporting departmental teams, and ensuring smooth day-to-day operations throughout the hotel.

The Role

As Duty Manager, you will be responsible for overseeing all operational departments during your shift, ensuring seamless coordination between teams and consistently high service standards. You will act as the primary point of escalation for guest concerns, operational challenges, and service delivery requirements while maintaining the luxury standards expected...