Dutch 2nd Line Service Desk Analyst

Overview

Dutch 2nd Line Service Desk Analyst

Hybrid opportunity based in Century City, Cape Town.

In this role you will mitigate escalated technical issues, troubleshoot complex problems, provide remote assistance to end‑users, document solutions, and collaborate with other teams and third‑party vendors. A solid background in Azure, Office 365, Active Directory and backup technologies will enable you to maintain and enhance IT systems, ensure data security and provide effective technical support.

Responsibilities

• Fully understand the service has been engaged to deliver in line with ITIL Framework.
• Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues.
• Provide a single point of contact for end users support using all contact mediums.
• Quickly understand and diagnose issues to apply a rapid resolution or capture information ...