Driver operations specialist

Department: Market Operations & Supply

Location: South Africa Description

We are looking for a proactive and results-driven Driver Operations Specialist to oversee and optimize the end-to-end driver lifecycle. This role will focus on attracting, activating, reactivating, and retaining drivers while ensuring operational efficiency and strong performance across multiple territories. The ideal candidate will combine strong analytical skills with leadership capabilities to drive team performance and enhance driver engagement strategies. Key Responsibilities Lead Driver Engagement Processes: Oversee and optimize activities focused on attracting, activating, reactivating, and retaining drivers, ensuring process efficiency and effectiveness. Mentor and Drive Team: Provide advanced training to agents, offering guidance to enhance their skills, improve performance, and maintain high levels of motivation. Monitor and Optimize KPIs: Analyze the driver funnel from app installa...