Domain Principal - Digital Channel Development

The Opportunity | Ara Whiwhi Mahi

Inland Revenue’s digital services play a critical role in how New Zealanders meet their tax and social policy obligations. Our online channels support high-volume customer interactions and need to meet immediate legislative and organisational priorities while continuing to develop in a deliberate and sustainable way.

We are looking for an experienced practice leader to guide the planned development of myIR and Gateway Services. These are established digital services that continue to evolve through legislative change, major initiatives and ongoing improvement. Their development needs to be informed by a clear understanding of service performance, customer needs, organisationa...