Domain Architect: Customer and Operations

Role Overview

To define, develop, and maintain the end-to-end technology solutions that enable customer journeys (acquisition, onboarding, servicing, engagement) and banking operations (case management, workflow, payments ops, KYC/AML ops, reconciliations, dispute handling, contact centre operations, back-office processing).
The role bridges business and technology by translating strategy and requirements into scalable, secure, resilient, and compliant architectures across channels, platforms, and core banking ecosystems.
This role requires strong architecture capability in digital channels, integration, data, automation, and cloud, combined with a deep understanding of banking customer experience and operational processes.

 

Responsibilities:

• Architecture Design Strategy
  
  • Architecture initiatives delivered with high-quality, secure, compliant architectures.
  • Develop targ...