Document Operations Specialist-Mailroom

Description We are looking for a detail-oriented Document Operations Specialist-Mailroom to support daily mailroom and document handling activities in Boston, Massachusetts. This Long-term Contract position focuses on processing incoming and outgoing mail, maintaining accurate records, and ensuring important loan servicing documents are routed, scanned, and tracked correctly. The ideal candidate is comfortable working with shipping carriers, handling time-sensitive materials, and using established procedures to research and resolve document exceptions.

Responsibilities:
• Prepare and dispatch outbound packages through FedEx and other delivery providers, ensuring shipments are labeled correctly and all required documentation is completed.
• Scan and upload loan servicing documents into Salesforce in accordance with established processing guidelines and document classification rules.
• Review mail items that fall outside standard procedures, investigate the appropriate ...