DLP Executive

The DLP Executive is responsible for overseeing, monitoring, and managing all activities related to defects liability following project completion. This role ensures that any defects, customer complaints, or contractor-related issues are efficiently inspected, reported, and resolved in line with company policies, contractor service level agreements (SLAs), and quality standards. The position acts as a vital liaison between customers, contractors, and internal stakeholders, safeguarding service excellence and customer satisfaction.

• Conduct regular site/unit inspections at project completion and throughout the DLP period.
• Evaluate every job card raised by customers to ensure proper categorization, documentation, and resolution.
• Monitor quality of rectification works, ensuring that the root cause of issues is identified and addressed.