Disputes resolution analyst

Disputes Resolution Analyst Description

Disputes Analyst oversees working alongside stakeholders (Collections, Customer Ops, Logistics, B2 B team, etc.) to investigate, and take corrective and preventive actions towards invoices that can be disputed by the customer to enable HP's cash-flow.

Responsibilities Resolves non-collectable invoices through internal collaboration and engagement with Enterprise Operations and Collections. Leading dispute avoidance, collaborating with key functions (proactiveness). Ensures documentation is completed to have a collectable payment. Follows Disputes Policies and Procedures for compliance purposes. Validates invoice data to upload into third party systems. Contributes to efforts to optimize current processes, by collaborating with other groups within HP to improve day-to-day activities. Understand in-depth business processes to Reduce disputes and increase cash flow (e.g., dispute management, web invoicing, claims, special pricing). Educatio...