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Dispatch Planner

BGIS

Markham, Ontario, Canada Full time July 09, 2026
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Vacancy Description

SUMMARY

The Dispatch Planner oversees the advanced planning, coordination, and optimization of technician resources, ensuring efficient execution of preventative maintenance, on-demand work orders, and operational activities across service portfolios. This senior role supports strategic scheduling, resource forecasting, and performance analysis to drive high service standards and operational excellence.

KEY DUTIES & RESPONSIBILITIES
  • Creates and manages daily, weekly, and long-term technician schedules to ensure optimal resource utilization. 
  • Plans and coordinates technician assignments for preventative maintenance, on-demand work orders, and project work. 
  • Reviews service request details to ensure work orders contain accurate and complete information. 
  • Receives service requests and documents detail into work orders as required. 
  • Assesses and prioritizes service requests based on urgency, impact, skill set, location, security clearance, avail...
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