Director, Stars PX Program

**Become a part of our caring community**
The Director, STARS Improvement develops, implements, and manages oversight of the company's Medicare/Medicaid Stars Program. Directs all Stars quality improvement programs and initiatives. The Director, STARS Improvement requires an in-depth understanding of how organization capabilities interrelate across the function or segment.
Humana is seeking a Director, Stars PX Program to lead the survey strategy as a shared capability across CAHPS and HOS. This role will establish clear ownership, governance, and execution discipline so member experience insights are translated into provider, market, and enterprise action that supports Stars performance. The role is intended to resolve current gaps in prioritization, decision-making, and accountability as the PX team centralizes within Stars Operations and scales.
**Key Responsibilities**
+ Lead PX as a centralized shared service across CAHPS and HOS, with accountability for priorities, tr...