Director, Service Delivery — Money Services & Workforce Solutions

**Overview**

Intuit’s Money Services business is one of the fastest-growing areas within the Global Business Solutions Group (GBSG) — and this is the operational leadership seat that has to match that growth. As Director, Service Delivery, you will own the end-to-end delivery engine powering our Money Services and Workforce Solutions customer experience: workforce management, expert onboarding, payment services and payroll tax operations. You report directly to the VP of Expert Service Delivery and lead a large, multi-layered organization (leaders of leaders) accountable for customer satisfaction, operational efficiency, and compliance at enterprise scale.

We’re in the middle of a full transformation from a software company to an AI-driven expert platform. GBSG revenue grew 18% in Q2 FY26, with online services revenue up 18% driven by growth in money and payroll offerings. Intuit Enterprise Suite (IES) new contracts grew 50% QoQ, and the mid-market sales team grew 30%...