Director, Self-Service and AI Operations - Global Consumer Services

**WHO YOU’LL WORK WITH**

The Global Consumer Services team scales digital-first support experiences that reduce effort, improve resolution, and deliver consistently exceptional service to Nike consumers worldwide. This team leads the operational strategy, performance, and continuous improvement of Nike's self-service ecosystem, including AI-powered tools for live agents, knowledge management, automation, and digital service operations. This role reports to the Senior Director, Global Consumer Services and leads a team of self-service, automation, and AI specialists while partnering closely with Business, Technology, Geography teams, Analytics, Marketing, and strategic external partners.

**WHO WE ARE LOOKING FOR**

Nike is seeking an experienced and innovative leader to define and scale the future of consumer self-service and AI-enabled operations. This role requires a strong blend of digital operations expertise, AI fluency, product thinking, operational excel...