Director, SAP Commerce Cloud Operations

Job Description

We are seeking a seasoned and strategic Director of SAP Commerce Cloud Operations to lead the operational management, optimization, and support of our SAP Commerce Cloud platform. The ideal candidate will possess deep expertise in SAP Commerce (Hybris), strong leadership capabilities, and a results-driven mindset. You will be responsible for ensuring the reliability, performance, and scalability of our digital commerce infrastructure while driving innovation and operational excellence 

KEY RESPONSIBILITIES: 

• Lead day-to-day operations and support SAP Commerce Cloud environments.
• Establish and enforce SLAs, KPIs, and incident response protocols.
• Ensure high availability, performance, and uptime of the commerce platform.
• Collaborate with business, product, and IT leadership to align commerce operations with business goals.
• Develop and execute strate...