Director, Patient Adherence Operations

**Job Description**

Leads the Adherence Operations vertical within the Patient Support CoE, owning the Patient CRM, companion apps, refill coordination services, and adherence program design — the full set of capabilities that keep patients on therapy after access and affordability barriers are cleared. Oversees CRM adherence programs across brands through TA-aligned ADs, driving trigger logic, messaging cadence, and workflow consistency, while operationalizing patient-facing digital tools and managing the adherence vendor ecosystem.

**Key Responsibilities:**

+ Oversee adherence programs across brands through TA-aligned ADs, driving decisions on trigger logic, messaging cadence, workflows, and consistency across brands
+ Operationalize the adherence patient-facing digital tools and companion apps, including content strategy, feature releases, user experience monitoring, and vendor coordination
+ Operationalize new adherence capabilities via Acceleration...