Director, Operational Support Center

The Director, Operational Support Center (OSC) will lead Sinclair’s 24x7x365 monitoring and first-line support functions across Broadcast Operations Support and Network Operations. This role will be responsible for the existing Media Technology Operations Support (MTOS) and Network Operations Center (NOC) analyst teams to bring them into a unified operational model that provides end-to-end visibility and ownership of critical business services.

The OSC serves as the central operational authority responsible for monitoring, incident management, service restoration, communications, escalation coordination, and first-line operational support across Sinclair’s broadcast, media technology, network, infrastructure, virtualization, cloud, and server environments. The Director will be responsible for ensuring that operations function well every day: staffing the shifts, setting expectations, improving handoffs, strengthening escalation practices, developing metrics, reporting on opera...