Director of Operations

Director of Operations
Role Summary
The Director of Operations is responsible for managing all operations related to high-capacity order processing and fulfillment operations for a variety of complex clients across multiple locations. The Operations Director ensures daily fulfillment operations are executed safely, with excellence and efficiency, so that inventory, quality, and fulfillment KPIs are met. The Director of Operations is expected to optimize processes, improve the speed and accuracy of fulfillment, and drive meaningful improvements in safety, talent management, customer experience, quality, and cost. As a member of senior management, this person works collaboratively with executive leadership and support teams, participating in budget development, monitoring budgeted versus actual costs, and is accountable for department Profit and Loss (P&L)

Key Responsibilities:

+ Manage distribution and fulfillment operations including staffing (core and te...