Director of Operations – Collections & Customer Service (APAC)

Director of Operations – Collections & Customer Service (CSR) | APAC

Location: Alabang, Muntinlupa City

Shift: APAC Hours

Work Set Up: 100% Onsite

Employment Type: Full-time

About the Rol

e
We are looking for a dynamic and results-driven Director of Operations – Collections & Customer Service (CSR) to lead large-scale operations supporting APAC markets. This leadership role is responsible for driving operational excellence across Collections and Customer Service (Voice and Non-Voice), ensuring exceptional customer experiences while delivering on financial, operational, and client objective

s.
As a key member of the leadership team, you will partner with senior client stakeholders, lead high-performing operations teams, and champion continuous improvement, digital transformation, and...