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In this role you will: Own production operations and support for the Bank's AD, Entra ID, MSPKI, and supporting components such as AD/Entra backup platforms, including incident management, problem management, capacity planning, and operational readiness.Establish and enforce run‑the‑platform disciplines, ensuring stable operations, predictable change, and rapid recovery from incidents.Partner with SRE, infrastructure, and operations teams to mature monitoring, alerting, runbooks, and operational automation.Work in partnership with IAM Product and Architecture, and Directory Services Engineering ensures strategic alignment of Microsoft and neighboring directory services with workforce, security, and business requirements.Serve as a key leader for risk management, audit, and regulatory engagements, ensuring findings are proactively mitigated and platforms are operated within risk appetite.