Director of Growth and Member Experience

Elevate member engagement as the Director of Growth and Member Experience at Healthcare & Municipal Employees' Credit Union in Hamilton, ON. Drive advice delivery and sustainable growth in a hybrid role.
As the Director of Advice & Growth at HMECU, you'll lead strategic initiatives that enhance member relationships across various channels, including branch operations and wealth services. This position demands a visionary leader with a strong commitment to developing high-performing teams and driving organizational success. Your focus on improving member journeys will ensure exceptional service and satisfaction.
Key Responsibilities:
• Develop strategies for membership and deposit growth
• Establish advisor effectiveness standards across all channels
• Strengthen proactive member engagement practices
• Monitor growth metrics to drive performance
• Enhance service delivery and member satisfaction
Requirements:
• 7+ years of leadership experience in a financial ...