Director of Customer Relationships

Job purpose
Lead the organization’s customer relationship strategy to strengthen retention, satisfaction, loyalty, and long-term account growth. This role partners across sales, marketing, product, and operations to ensure a consistent customer experience and strong commercial outcomes.

• Develop and execute customer relationship strategies aligned with business goals.
• Lead customer retention, engagement, and loyalty initiatives.
• Oversee key customer accounts and ensure senior-level relationship management.
• Partner with cross-functional teams to improve the customer journey and service delivery.
• Analyze customer data, feedback, and trends to identify risks and growth opportunities.
• Monitor customer satisfaction, renewal, churn, and other relationship KPIs.
• Build and lead a high-performing team, including coaching, performance mana...