Director of Customer Experience

Hansen Gress  is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We’re 26 people today, scaling quickly, and investing in the leadership capacity needed to grow sustainably and serve our clients with consistency and excellence.  We are not a corporate machine, and we don’t want to be.

We run lean, trust our team, and believe in leadership that works with the team, not above it.

We are relationship-first, execution-focused, and allergic to bureaucracy.  What We’re Looking For  As we continue to grow, we are seeking a  Director of Customer Experience  to lead and unify the full client lifecycle, from initial sales engagement through onboarding, ongoing account management, and long-term partnership.  This role is responsible for ensuring a consistent, high-quality client experience across ev...