Director of Customer Experience at Limina

Lead customer experience strategies at Limina as the Director of Customer Experience. Focus on solutions and account management in a dynamic startup setting.
In this leadership role, you will be responsible for shaping the customer experience framework at Limina. You'll lead a team of solutions specialists, driving implementations and refining professional services to directly address client needs and expectations.
Key Responsibilities:
• Own and enhance client implementation processes across projects
• Scope and launch a strong professional services portfolio
• Guide L1 and L2 customer support teams strategically
• Conduct QBRs to maintain strong account health and relationships
• Synthesize client feedback to influence product development
Requirements:
• 6-10 years in a client engagement setting, preferably consulting
• Excellent commercial instincts and decision-making skills
• Technical proficiency in AI/ML and data-intensive contexts
• Strong co...