Director of Customer Engagement Strategies

Elevate customer interactions with a hybrid role as Director of Customer Engagement Strategies in Toronto. Lead teams in delivering innovative personalization and strategic campaigns that drive growth.
In this pivotal role, you will guide the Build & Accelerate team to translate business strategies into customer-centric campaigns. Your expertise in omni-channel journey capabilities will enable successful execution across multiple platforms. Collaborate closely with Digital Commerce, Product, and Technology teams to enhance customer experiences with advanced targeting and personalization initiatives.
Key Responsibilities:
• Lead strategic customer engagement initiatives and campaigns
• Execute omni-channel journey capabilities across various platforms
• Develop and operationalize Next Best Offer strategies
• Collaborate with Campaign Operations and Measurement teams
• Drive Customer Contact Transformation and process modernization
Requirements:
• 9+ years of r...