Director of Customer Delivery & Product Strategy

Ethoca is looking for a Director of Customer Delivery & Product Strategy to optimize partner solutions and enhance product effectiveness within its global team. Drive strategic insights and customer success across the payments ecosystem.
This pivotal role at Ethoca, part of Mastercard, involves leading customer delivery initiatives while collaborating with teams to translate technical solutions into impactful business outcomes. Your leadership experience in implementation roles will shape the strategies that guide partner engagement and operational success.
Key Responsibilities:
• Lead and develop a customer-facing delivery team
• Manage and optimize project delivery across various regions
• Foster strong relationships with partners and stakeholders
• Translate customer needs into actionable product strategies
• Represent Ethoca as a subject matter expert at events
Requirements:
• Extensive experience in delivery management or consulting
• Strong understan...