Director of Collections Operations at Wealthsimple

Lead collections strategy and operations at Wealthsimple, Canada’s leading financial innovator. Drive client-focused collections across various lending products while ensuring compliance and operational excellence.

As the Director of Collections Operations, you will oversee the entire collections lifecycle, from pre-delinquency to post-charge-off recovery. This role involves leading a team to manage client interactions effectively, align with regulatory requirements, and utilize data analytics to enhance performance metrics. Your strategic vision will shape an empathetic, AI-driven collection approach.

Key Responsibilities: • Define collections strategy for credit cards and personal loans • Manage the escalating treatment framework for delinquencies • Design workout programs ensuring compliance with regulations • Collaborate with data science for personalized engagement strategies • Ensure audit readiness and compliance with all collection activities

Requirem...