Director of Client Services Operations

Join a dynamic Canadian facility services organization as a Director of Client Services Operations. This position emphasizes client relationship management, team leadership, and operational problem-solving.
As Account Director, you will lead a high-performing team while managing enterprise client portfolios. Your role encompasses direct interaction with VP-level stakeholders and tackling operational challenges on-site. This position is integral to driving service excellence and retention across major accounts, providing exceptional career growth opportunities.
Key Responsibilities:
• Manage the full account management function and client health
• Oversee and mentor a team of Account Managers
• Ensure successful enterprise client relationship management
• Lead renewals and mitigate risk for key accounts
• Provide detailed performance reporting to executives
Requirements:
• 7-10 years in the facility services sector
• Minimum 3 years managing operational/acc...