Vacancy Description
Role Purpose
- Overall accountability for end‑to‑end delivery and oversight of the Middle Office services to the Securities Services Operations (SSO) client base.
- Participate in on‑site client reviews representing the Middle Office services performed across locations, including GSC (Global Service Centers).
- Provide client services to Middle Office clients, ensuring all enquiries are resolved in a timely manner with clear and concise notes and supporting documentation.
- Support the Account Management team with SLA/KPI monitoring for Middle Office services.
- Represent the team in change‑management and transformation projects; analyse client change requests and maintain up‑to‑date knowledge of infrastructure development and corporate changes.
- Act as the primary escalation owner between MSS Investment Operations and MSS stakeholder project teams to progress operational service models and governing procedures.
- Manage implement...
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