Director, Local Service Delivery - Consumer Group

**Overview**

Intuit’s Expert Network is central to how we deliver on our promise to power prosperity for consumers and small businesses. Our Expert Network Services team operates at remarkable scale — enabling $3B in services revenue and supporting approximately 50,000 experts and managers across a large, virtual and in-person workforce.

The Consumer Group Services organization is one of the fastest-growing portfolios within the Expert Network, now representing ~30% of Consumer Group revenue. As Intuit expands its physical retail presence — targeting 40 retail locations and 600+ local tax offices across the country’s top 10 must-win markets — dedicated leadership is required to build and operate this omni-channel, in-person engine. With over 70% of local page visitors choosing to meet in person, physical presence is a proven growth lever and a central pillar of Intuit’s AI-driven expert platform.

We are looking for an experienced Director to build and lead th...