Director, IT Service Delivery

Our client in the logistics industry is looking for an experienced and strategic Director, IT Service Delivery to lead their regional IT support organization across the Asia-Pacific region. In this role, you'll drive operational excellence, enhance the end-user experience, and build strong partnerships with both internal and external stakeholders. You'll lead high-performing teams, oversee large-scale technology initiatives, and help shape the future of IT service delivery in a fast-paced, customer-focused environment.

What You'll Do

• Lead IT service delivery operations across multiple APAC countries, ensuring high-quality, reliable, and customer-focused service delivery.
• Develop and execute regional IT support strategies aligned with business and global technology objectives.
• Oversee service desk, incident management, problem management, workplace technology, and end-user support functions.
• Drive continuous imp...