Director, Inside Client Partner

Overview

Leadership role responsible for managing the Inside Client Partner team (Compass) in Barcelona while overseeing additional service operations such as Service Desk.

Location

Barcelona

Responsibilities

• Lead, coach, and develop the Inside Client Partner team in Barcelona.
• Foster a high-performance, engaged, and accountable team culture.
• Adapt leadership style to individual team member needs.
• Provide hands‑on operational support when needed due to team size and workload.
• Own customer satisfaction, retention, and value realization across accounts.
• Drive revenue through upsell, cross‑sell, and renewals.
• Oversee account strategy, pipeline development, and execution.
• Monitor account health and proactively mitigate risks.
• Build strong relationships with Sales, Services, Product, Support, and Practice Leads.
• Act as a key escalation point for...