Director, HR Employee Service Centre

## Director, HR Employee Service CentreApplylocations: Extendicare (Canada) Inc. - 3000 Steeles Avenue East Suite 400, Markham, Ontariotime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 25, 2026 (7 days left to apply)job requisition id: R34062**Job Description**Reporting to the Vice President, HR Operations, the Director, Employee Service Centre (ESC) is accountable for the strategic design, operational performance, and continuous improvement of Extendicare's HR shared services function. The Director defines and deploys the service delivery model, including tiered workflows, service level agreements (SLAs), and KPI frameworks that drive consistent, high-quality employee and manager experiences. This role owns the performance of the ESC , monitoring analyst productivity, response quality, and resolution metrics and drives ongoing improvements that reduce effort, increase first-contact resolution, and elevate the overall standard of HR service deliver...