Director, Hotel Operations - US

**Job Description**

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

The Director, Hotel Operations is responsible for the overall guest experience onboard the ships operating outside the US. As the main day to day operational contact for the shipboard Hotel General Managers the role will support and coach the onboard teams in delivering a seamless guest vacation experience. This position will collaboratively drive the shipboard teams to foster an environment of guest centricity and high-quality consistent service delivery. This role will continuously analyze guest and teammate feedback from all channels working closely with all areas of the business for continuous improvement. Will support a ...