Director - Head of Legal Operations

**Head of Legal Operations Services**

As Head of Legal Operations Services, the individual will architect the future of how legal operations services are delivered across TIAA's global Law and Policy (L&P) organization. This is a once-in-a-career opportunity to build something transformational: a world-class legal operations function that doesn't just support legal work—it reimagines it. The person will lead initiatives that few legal operations professionals ever get to touch such as supporting the transition of an enterprise-wide matter management system, preparing a global legal department for AI integration, and establishing India as TIAA's strategic hub for legal process innovation. The individual will be a member of the TIAA GC Legal leadership team and will be looked upon to provide critical support and leadership for the global legal ops function to ensure that TIAA GC is being utilized efficiently and effectively in driving forward our legal operations needs.