Director, Global Customer Support & Experience

Mastercard Cross-Border Services seeks a Director, Customer Technical Services ( Contact Center Lead ) in CDMX to oversee global support operations and deliver high‑quality service. You will shape policies, SLAs, and escalation workflows while ensuring security and regulatory compliance.

You will lead teams across CDMX and Manila, drive automation and process improvements, and partner with country managers, People & Capability, and senior leaders to optimize performance and customer experience.