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In this role, you will:
Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.Lead the change management strategy for the eGRC program by utilizing the roadmap, frameworks, and industry standard tools that drive effective adoption of the eGRC program and platform.Direct communications and engagement through concise, targeted plans that build understanding and alignment throughout the transformation.Oversee training and capability building by guiding the design of training, job aids, and enablement materials; leverage learning systems where needed for delivery and tracking.Facilitate alignment and decision-making forums by leading structured working sessions, feedback cycles, and cross functional discussions.Monitor adoption, readiness, and change related risks by setting clear metr...