Director Digital Customer Operations & Automation (m/f/d)

Digital Customer Operations 

• Design and optimize digital customer operations across commerce, service and support journeys 

• Define scalable operating models supporting growth and customer experience objectives 

• Identify operational bottlenecks, inefficiencies and service gaps 

• Standardize service processes across countries, brands and business units 

• Establish governance, service standards and operational KPIs 

• Monitor performance and drive continuous improvement 

Customer Self-Service & Support 

• Expand self-service capabilities across support, service and technical assistance journeys 

• Increase digital resolution rates through ...