Director, Customer Success

Role Overview

The Director of Customer Success is accountable for overseeing the team responsible for delivering world‑class business & technical account management to NiCE’s clients.

Specifically, this position builds, mentors, develops, and leads a hybrid team of Professional Services Managers and Individual Contributors, supporting the Professional Services team in building long‑term relationships with new and existing customers by being attentive to their immediate needs, proposing enhancements to product and/or services, and leveraging appropriate company resources to address how clients can better interact with their customers using NiCE technology products.

Key Responsibilities

• Be a senior leader in the matrix organization of Customer Success, working with Professional Services, Technical Support, and other customer‑facing teams to ensure customer outcomes.
• Partner with MD, Philippines Operations, and other regional leade...