Director, Customer Outcomes GTM

Job Description

Role Overview 

We’re in growth mode across the INDIA region—and looking for a seasoned, strategic, and high-impact Services Sales Leader to drive our Professional and Strategic Services business. This role comes with a clear booking revenue and margin target and will be a key force behind expanding ServiceNow’s footprint through business transformational, value-led services engagements all configured on the ServiceNow AI Platform.

You will not only lead a high-performing team but also serve as a strategic pillar of our Customer Excellence Group (CEG) organisation—working across functions to influence customer adoption, retention, and value realization. This role is central to our mission: to make ServiceNow the...