Vacancy Description
Director, Contact Center AI
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
**About the Job You’re Considering**
We are seeking a Director, Contact Center AI to lead client delivery and growth across AI-enabled contact center transformation. This role is approximately 65% delivery and 35% sales, requiring a senior consulting leader who can own complex client programs while also shaping new opportunities.
The Director will help clients move beyond traditional contact center modernization toward AI-native service operations, where strategy, experience...
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
**About the Job You’re Considering**
We are seeking a Director, Contact Center AI to lead client delivery and growth across AI-enabled contact center transformation. This role is approximately 65% delivery and 35% sales, requiring a senior consulting leader who can own complex client programs while also shaping new opportunities.
The Director will help clients move beyond traditional contact center modernization toward AI-native service operations, where strategy, experience...
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